Please send a complaint to Customer Service via WhatsApp [+62 812 19542074] or E-mail Customer Service E-mail: CS@thekalpika.com] at Contact us. Silahkan kirim pengaduan ke Customer Service melalui WhatsApp [+62 81219542074] atau E-mail Customer Service E-mail : CS@thekalpika.com] di Contact us.
Submitting a complaint regarding the completeness and quality of the product received Please take a video the process of opening the package Pengajuan komplain terkait kelengkapan & kualitas produk yang diterima, Mohon diambil video dalam proses pembukaan paket
The unboxing video is made from the beginning of opening the packing until the goods are seen and checked. Video unboxing dibuat dari awal buka packing sampai barang terlihat dan di lakukan pengecekan.
Without an unboxing video, complaints of damage / deficiencies are not accepted. Tanpa video unboxing komplain kerusakan/kekurangan tidak diterima.
Complaints will be immediately followed up and updated in a maximum of 5 working days, with terms and conditions an agreement has been made. Komplain akan segera di follow up dan di update maksimal dalam 5 hari kerja, dengan syarat dan ketentuan telah terjadi kesepakatan.
